SECURITY LEVEL 1 🔒
A continuous optical separation of TPA and surrounding has to be in place (fence, alternative barrier, signs, lines or ditch).
Lighting levels of the driving and pedestrian lanes
Driving and pedestrian lanes well lighted everywhere at all times.
Site has to be surveilled through regular security checks (either by operator or by police visits patrols or by external guards). Bushes are to be kept low to enable surveillance. A phone number to emergency services should be present.
SECURITY LEVEL 2 🔒🔒
External fencing The parking is protected by continuous fences or alternative barriers in order to prevent easy access from the surrounding area. Not necessary in case a CCTV system is in place that covers the whole perimeter of the site. Visibility of perimeter area Perimeter is well-lighted everywhere at all times. The number and size of bushes and trees on the perimeter area should be kept at a minimum, ensuring visibility of people at all time. Perimeter entrances and exits Entrances/exits CCTV CCTV system to cover all inbound and outbound traffic at all entrances/exits ensuring all vehicles, drivers and pedestrians (in case they use the vehicle entry and exit point) are identifiable (CCTV identification view). Lighting at entrances/exits Lighting has to support the entry and exit movements at all times. Freight and other authorized vehicles only Only freight vehicles and authorized vehicles are allowed to enter the secure parking area (entrance control or at least signs should make clear that unauthorized entry of the parking is forbidden). Certification of security companies In case of site surveillance by external patrols, the patrol has to be carried out by a professional organisation. All CCTV images are recorded in real time (digital-recording-systems) Digital recording (at least 25fps) in place. System records either continuously or in motion detection mode. Restricted access to CCTV systems functions Access (physical/via network) to the CCTV recording and controlling hardware and software elements is tightly controlled. (Security) staff must not be able to edit or delete recordings. Minimum retention of all CCTV recordings; recordings are held in secure storage area CCTV recordings stored for min 30 days unless restricted by law. Storage of images must be adequate (physically secure and where applicable, network security as well). CCTV systems must be in good working order CCTV fully functioning with quality images that allow for clear visibility. Preventative maintenance program in place for CCTV system. Audit evidence: maintenance contract, maintenance interval, invoices, etc
SECURITY LEVEL 3 🔒🔒🔒
Perimeter Security External fencing The parking is separated by continuous fences or alternative barriers (e.g. fence man high, ditch filled with water 1,0 m deep, 1,5 m wide) which prevents casual entry and intentional unlawful entry or delays the entry. Fence covered by CCTV system CCTV system that has the possibility to cover the whole fence ensuring that all activities near or at the fence can be clearly recorded (CCTV recording view). Importantly such cameras are not fixed and therefore operational and technical measures must be in place that if not manually operated the cameras will operate in a way that they also monitor the perimeter. Clear zone around fences A clear zone, at least on the inner side of the truck parking area, must be kept between the fence/barrier and structures/vehicles/vegetation. Size of the Zone to be quantified. Fence protection against damage Secondary physical barrier which is sufficient to protect the fence from unintentional damage. Alternatively the integrity of the fence/barrier has to be checked regularly. Authorized people only Only users of the truck parking area and truck parking area staff are to be given access to the parking (entrance control or at least signs should make clear that unauthorized entry of the parking is forbidden). Incident procedures Each crime incident shall be reported to the truck parking area staff and the police. If possible the vehicle has to be put on hold awaiting instructions from police. The secure parking registration, physical evidence and incident documentation is to be kept for a period relevant to the investigation. If, after reporting the crime, the police do not attend, then the incident has to be fully recorded and signed by the truck parking area staff and driver.
SECURITY LEVEL 4 🔒🔒🔒🔒
All entrances/exits must prevent unauthorized entry All entrances/exits must be designed in a way that provides a protection level comparable to the physical barrier at the perimeter. Gates have to be closed. Vehicle entrance/exits control At all times, all vehicle entrances/exits are monitored real-time by on-site or remote staff to ensure that only authorized entries/exits are taking place. Pedestrian entrances/exits control At all times, all pedestrian entrances/exits are monitored real-time by on-site or remote staff to ensure that only authorized entries/exits are taking place. Certification of security companies If guards are to be provided by a security company they must be regulated/certified by the authorities. Vetting of all SPA related staff Vetting and as a minimum requirement references should be taken according to local legislation. Gatehouse Where a gatehouse is in place to facilitate the duties of staff at the site (e.g. parking registration, communication) it has to be constructed in a way that it secures the staff from an external attack. Door has to be closed. Guard(s) provided with a personal distress system connected to (external) security control room Where site staff is in place it has to be equipped with a personal distress system which generates an alarm at the (external) control room or to a responsible person on duty which shall coordinate the follow-up. Personal communication system between staff and (external) security control room Personal communication system (available and operational at all times) between staff and (external) control room, where on-site staff is used. Staff trained in parking and transport security procedures Remote staff has received appropriate training, covering: entry/exit control & registration procedures, alarm response and communication procedures and confidentiality. Guards must have viewing access to CCTV images Viewing access required if staff are controlling entry and exit remotely. Registration procedures incoming vehicles Registration procedures at a minimum cover logging of license plate number of truck/tractor and name/ picture of the driver. Driver and vehicle are clearly linked by this to be able to verify that the driver does not leave with a different vehicle. Registration procedures outgoing vehicles When exiting the secure parking each vehicle and driver has to be checked and registered against the data captured at the entrance of the parking. Entry/exit procedures incoming/outgoing pedestrians A monitoring procedure for entry/exit movements has to be in place. Record keeping Records for all entries and exits shall be kept for a minimum of 3 months. The retention period must be in accordance with local legislation in the specific country Alarm response procedures Alarm response procedures are in place, understood by all staff and regularly tested. These shall cover alarm activations, follow-up activities and procedures. All alarm activations shall be documented. Pre-booking system Pre-booking system has to be available. Contingency systems in case of power failure Procedures must be in place to ensure security contingency in case of power failure. Competencies and responsibilities Competencies and responsibilities are clearly defined and recorded for internal and external security staff. Additional rules for temporary absent of security staff are in place. All inspection patrols are documented in writing.
SECURITY LEVEL 5 🔒🔒🔒🔒🔒
Perimeter Security External fencing The parking is separated by a continuous fence (or alternative barriers) which prevents casual entry and intentional unlawful entry or delays the entry for the time required for a security intervention. An anti-intrusion system has to be in place (i.e. passive infra-red detector (PIR), trembler, electrified topping). Fence covered by CCTV system CCTV system to cover the whole fence at all times ensuring all activities near or at the fence can be clearly recorded (CCTV recording view) 24 h/d. Clear zone around fences Secondary physical barrier covering the whole of the perimeter which is sufficient to stop a truck driving through the fence (e.g. ditch, natural structures, trees, green field, river, rocks, gras verge). Vehicle entrance/exits control At all times, all vehicle entrances/exits are verified by on-site trained guards (i.e dedicated security staff that can be internally or externally employed) to ensure that only authorized entries/exits are taking place. Pedestrian entrances/exits control At all times, all pedestrian entrances/exits are verified by on-site trained guards (i.e dedicated security staff that can be internally or externally employed) to ensure that only authorized entries/exits are taking place. CCTV coverage of parking area CCTV system to cover the entire surface of the parking area (CCTV monitoring view). CCTV coverage of the driving and pedestrian lanes CCTV system to cover all driving and pedestrian lanes (CCTV detection view). Surveillance Operations Site has to be manned around the clock. Guards have to be present during opening times, at least site staff during closure times. Gatehouse A gatehouse which facilitates the duties of the security staff (e.g. CCTV monitoring, parking registration, communication) has to be available and constructed in a way that it secures the staff from an external attack (in terms of unauthorized access to the gatehouse). Door has to be closed. Guard(s) provided with a personal distress system connected to (external) security control room All security staff have to be equipped with a personal distress system which generates an alarm at the local gatehouse and an (external) monitoring station or responsible person on duty who shall coordinate the follow-up. Personal communication system between staff and (external) security control room Personal communication system (available and operational at all times) between security staff and (external) control room. Staff trained in parking and transport security procedures Guards and site staff have received appropriate training covering: entry/exit control & registration procedures, security patrols, alarm response and communication procedures and confidentiality. Guards must have viewing access to CCTV images The gatehouse must provide the security staff the ability to monitor the CCTV images. Entry/exit procedures incoming/outgoing pedestrians All entry/exit movements are to be logged. Similar registration procedures to 4.11 and 4.12 shall apply for any authorized person entering the truck parking area. Alarm response procedures Alarm response procedures have to be in place and cover at least the following: who has to activate the alarm, when has the alarm to be activated, evaluation and follow up procedures by (external) control room, escalation procedures and contacts (e.g. police). Procedures need to be documented and tested regularly.
SERVICE LEVEL 1 ★
Comfort & dignity
Toilets available and working
To give an idea, recommendation: 2 toilets < 75 slots, 4 toilets 76 – 125 slots, 6 toilets > 125 slots
Water taps available and working
Waste bins available in reasonable amount with enough capacity
Pedestrian safety on TPA
Safe traffic: even surface enables safe truck manoeuvring
Indication of availability of services and opening times
SERVICE LEVEL 2 ★★
Comfort & dignity
Washing facilities available and working
More than just water tap. To give an idea, recommended: 2 basins < 75 slots, 4 basins 76 – 125 slots, 6 basins > 125 slots
Clear signs that promote a safe traffic situation at the TPA
Signs preferably with pictograms
Safe deceleration at entrance/ acceleration at exit
Separate parking for cars and HGVs clearly indicated
Food & shopping
Picnic table present at the TPA or alternative.
Alternatives may be: a place to sit at shop, snack-bar or restaurant or elsewhere nearby
SERVICE LEVEL 3 ★★★
Comfort & dignity
Toilets are clean and checked at regular intervals
Washing facilities are clean and checked at regular intervals
Showers are available and working
Showers are clean and checked at regular intervals
Shelter against rain or sun near parking area.
Alternatives may be: snack-bar or restaurant
Contingency plan/ management available/ emergency contacts known to the staff
Examples of contacts: police, fire brigade, first aid, doctor.
Food & shopping
Shop present with bigger variety (food, beverages etc.) at the site or nearby
Fuel station at the site or nearby
Cash dispenser or alternative at the shop
Vending machines for drinks operating permanently or alternative Alternative may be shop, snack bar or restaurant with longer opening time to also provide service during evening hours (around 16 hrs/day for example)
SERVICE LEVEL 4 ★★★★
Food & shopping
Snack bar with simple meals, snacks, i.e. coffee bars, at the site or nearby
Fuel station at the site with fuel operating permanently or nearby
Internet provided by TPA operator
Laundry at the site or nearby
Spare parts shop (basics) at the site or nearby
Emergency assistance/ (partnership with a) repair shop
SERVICE LEVEL 5 ★★★★★
Separate dangerous goods parking and cargo registration
Food & shopping
Restaurant with more choice; breakfast/ lunch/ dinner) at the site or nearby
Truck wash at the site or nearby
Electricity present (for truck: cooling, etc)
Snow/ ice removal equipment present (not mandatory in Spain, Portugal, Greece, south Italy)